But I did not change jobs

It is so apparent that there are a lot people out there that are just CLUELESS!!

The other evening a prescription was phoned in for a patient to get 2 boxes of 2 injectable medications (4 prefilled syringes).  The patients prescription insurance was out of date so the prescription was run through for cash. There was only 1 box of 2 syringes in stock so the prescription was filled accordingly.  The medication is used to counter act allergic reactions.

The next evening the mother arrives at the pharmacy drive through window to pick up the medication.  She presented her insurance card and the prescription was billed through the insurance.  The patients copay charge for 1 box of 2 syringes was $60.  The patient then said she was suppose to get 2 boxes.  The technician told the mother that we only had one box in stock and her copay for 2 boxes would probably be $120.  She insisted that we rerun the prescription for the 2 boxes to see what the charge would be.  As the customer is always right the prescription was rerun and sure enough, the charge was $120.  We again reprocessed the prescription for 1 box for the $60 charge.

Looking perplexed the mother then said, I don't understand why it is so much more on my insurance as I did not change jobs and still work at the same company.  The technician said evidently your company changed your insurance company since the card on file was out of date.  The mother then says, oh  that explains why we had to change doctors in January.  CLUELESS.  She did not pick up the medication that night due to the $60 copay and she still had one syringe at home.

Now the rest of the story.  The mother shows up at the pharmacy drive through window the next morning to purchase the medication as her daughter had an allergic reaction that morning.  CLUELESS!!

These people live among us so beware they could harm themselves.