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Monday, April 16, 2012

Customer to Customer at Drive Through

Had a lady pull into the drive through to get her medication.  This lady is in the beginning stages of dementia, so it takes some patience in explaining things to her.  She wanted to pick up her medication but she had not called in the number to get it refilled.  We told her to give us about 15 minutes and we would have the medication filled and ready for her.  We walk away from the window thinking she would pull off and come back in about 15 minutes.

She continues to sit in the drive through lane when the lady in the vehicle behind her gets out of her vehicle and walks up to the woman waiting at the drive through window.  The woman waiting then pulls away from the window and the next lady in line pulls forward.  This lady is also a regular at the store and she tells us she told the other lady she could not sit there in the lane. 

Well, we all got a laugh from that as this lady is one character and will do and say anything to anybody.  Luckily the other woman did not argue with her as that would have been a sight to witness from the drive through window.

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